Privacy policy
What we collect, how we use it, and how to reach us. We don't sell your personal information.
Last updated Nov 12, 2026
Who we are
DXF Desk is a cut-file service in New Haven, CT that traces images and sketches into DXF and SVG files. Questions about this policy: orders@dxfdesk.com.
What the order form collects
When you send the order form, we receive:
- Your name and email address
- Your project description and the job type you picked
- The file you attach
- The time of the order and your IP address, to stop spam and abuse
We use this to price your job, make the file, send it to you, and answer your questions. We don't add you to a mailing list because you placed an order.
Cookies and analytics
This site doesn't use analytics or advertising cookies. If that changes, we'll update this page first.
We don't sell your data
We don't sell your personal information or share it for anyone else's marketing. We share it only with services we need to run the business, such as our email provider, our web host, and Wise when you pay.
Your artwork
We use your images and sketches only to make your file. We don't post them, sell them, or reuse them for anyone else.
Payments
Payments go through Wise, which has its own privacy policy. We receive confirmation that you paid. We don't store card or bank details on this website.
How long we keep it
We keep order emails and files as long as we need them for your job, a fix, and normal business records. Email orders@dxfdesk.com to ask what we have, to correct it, or to ask us to delete it. We may need to keep some records for accounting.
Contact
Email orders@dxfdesk.com. See also our terms of service.