Terms of service
Plain-English terms for cut-file orders with DXF Desk.
Last updated Nov 12, 2026
What these terms cover
These terms cover cut-file orders placed with DXF Desk. If an email we send about a specific order says something more specific, that email controls for that order. Questions: orders@dxfdesk.com.
What we do
We trace your images and sketches into DXF and SVG cut files. We deliver files; we do not cut the parts. We don't sell material, run your machine, or choose your feeds, speeds, or kerf settings.
Quality checks
Every file is checked for closed paths and double lines, and that the trace matches the part outline. We scale it to the measurement you give us. You're responsible for checking the file and running a test cut before cutting expensive material.
Prices and payment
Prices are on our pricing page, in US dollars: $25 for a simple single-part cut and $45 for multi-part or a nested sheet. We confirm which price applies by email before work starts, and you pay by Wise after we confirm it.
Timing
Our overnight team works on confirmed, paid orders. We tell you when to expect the file when we confirm the price. If we need something from you, timing starts once we have it.
Fixes
If the file has an open path, a double line, or doesn't match the image or sketch you sent, tell us and we'll fix it. A new part, a new size you didn't give us, or design changes are a new order.
Your artwork
By sending artwork, you confirm you own it or have permission to have it made into a cut file. We may decline any job, including artwork we believe infringes someone else's rights.
Refunds
If we can't deliver a file that matches what you sent, we refund what you paid for it.
Limit of liability
Cut results also depend on your machine, material, tooling, and settings, which we don't control. Our total liability for any order is limited to the amount you paid for that order.
Contact
Email orders@dxfdesk.com. See also our privacy policy.